Frequently Asked Questions
Everything you need to know about our premium camel milk products.
How is your camel milk processed to ensure quality?
Our camel milk is gently pasteurized or freeze-dried to preserve its unique nutritional profile, including bio-active proteins and minerals, while ensuring it is safe for consumption.
Does camel milk require special shipping methods?
Yes, our fresh and frozen camel milk is shipped in insulated coolers with dry ice or gel packs via expedited shipping to ensure it arrives at your doorstep at the perfect temperature.
Is camel milk suitable for people with lactose intolerance?
Many people with lactose intolerance find camel milk easier to digest because it contains a different protein structure than cow's milk and lacks the A1 beta-casein protein often associated with discomfort.
What is the shelf life of your camel milk products?
Our freeze-dried camel milk powder has a shelf life of up to 12 months when stored in a cool, dry place. Fresh milk should be consumed within 7 days of thawing or as indicated on the bottle.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact our support team within 24 hours for a replacement or refund.
Where does your camel milk come from?
We source our milk from ethically managed farms where camels are pasture-raised and treated with the highest standards of animal welfare, ensuring a pure and sustainable product.